CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
That means the size you want is currently unavailable. However, you can contact our customer service team, and we can place an order for you. Once it arrives, it will be available for you to purchase.
03
Has my order been sent yet ?
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05
You’ve sent me the wrong items
We’re very sorry for the mistake. Please contact our customer service team as soon as possible, and they will help you with a return or exchange so you get the correct items.
02
Can you give me more information about the sneakers?
Yes, of course! Please send a message to our customer service team, and they’ll be happy to provide you with all the details.
04
Can I track my order ?
Yes, of course! You can track your order by contacting our customer service team — they’ll provide you with the latest updates and tracking information.
06
Is it safe to order online?
Yes, it is completely safe to order online. We use secure payment methods and protect your personal information to ensure a safe shopping experience. If you have any concerns, our customer service team is always happy to help.
07
Delivery - How much is it and how long does it take?
Delivery costs and times depend on your location and the shipping method you choose. For standard delivery, it usually takes 2–3 days and costs £0. Expedited options are available if you need your order faster. For exact details, please contact our customer service team.